Refund policy

Return Policy:

• Return within 30 days of delivery.
• Refund & gift card returns available globally.
• Free exchanges available for AU customers.
• AU & NZ customers receive a pre-paid return label at the time of booking a return here. Free to use when opting for a gift card or exchange* (*AU only).
• Refunds are issued minus a fee for the use of our return label, $6.95 AUD for AU and $7.95 AUD for NZ.
• Shipping fees paid at time of purchase are non-refundable. 
• Online purchases cannot be returned in store.

 All products must be returned:

• Unworn
• Unwashed
• With all tags attached
• With hygiene stickers attached to swimwear & bodysuits
• In accordance with the items booked for return 

Items not eligible for return: 

• Items marked as final sale
• Cosmetics
• Earrings
• Undergarments
• Hosiery
• Beauty products 

Unacceptable Conditions for Returns: We encourage you to try on items as you would in a store, but please avoid wearing them. Unfortunately, if returned items are damaged, worn, or in unsuitable condition, we cannot process a return. In such instances, we may need to return the items to you at your expense. This includes items that show:

• Signs of prolonged wear, including makeup, hair, fibres, dust, dirt, deodorant, perfume, scuffs, or markings
• Items sold as sets and are partially returned or returned with incorrect sizes 

Policy Enforcement Notice: If we notice concerning patterns in your return behaviour, such as indications of wearing items before returning (wardrobing), purchasing and returning excessive quantities, or returning missing or non-Princess Polly items, we may deactivate your account and any associated accounts. If you believe there has been an error, please contact our Customer Experience team for assistance.