SHIPPING INFORMATION
SELECT YOUR COUNTRY:
SHIPPING: We are continuing to ship all orders and process returns without delay; however, you may experience shipping delays with Australia Post.
RETURNS: Our returns window is set to 30 days, but please let us know if you require additional time due to COVID-19 constraints.
Our customers and our team remain our top priority. We will continue to update our website if any delays are expected.
AUSTRALIA
FREE EXPRESS SHIPPING when you spend over $50! Orders under $50 are a flat rate charge of $6.00 for express shipping.
Delivery Time
We aim to have all Australian orders shipped the same day if placed before 4pm (AEST). We use Australia Post Express which is next business day delivery within the express post network (Australian capital cities and major metro areas- Perth CBD only). Australia Post do allow for Express parcels to arrive within 1-3 business days in the event there are unforeseeable delays. Regional areas outside the express post network may be 2-5 business days.
We offer same business day delivery service with Star Track Courier for most Gold Coast, Brisbane & Sunshine Coast based customers! Eligible orders can be delivered between 1-6pm the same business day if ordered before 10am AEST. Orders placed after this time or over a weekend will be shipped the following business day. For a list of eligible postcodes please click here. Please note, not all Suburbs that share a Postcode are eligible for Star Track delivery - please contact us for more info!
Please note that Star Track Courier can only deliver to physical addresses, orders addressed to PO Boxes or Parcel Lockers will be automatically sent with Australia Post. Express Post is a NO SIGNATURE next business day delivery service.
If you have not received your items within 4 business days of making your order, please email us with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.
Tracking Your Order
Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel.
If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, you will be left a card and your parcel will be taken to your local Australia Post.
If your parcel is with Star Track courier and they are unable to complete the delivery safely, they will re-attempt delivery the following business day. Please contact Princess Polly if you see an attempted delivery scan on your tracking so we can pass on further delivery instructions on your behalf. If Star Track are again unsuccessful, they will return your parcel to Princess Polly and we will re-ship with Australia Post who can card the packaged to your local post office for collection.
NEW ZEALAND
FREE NZ EXPRESS SHIPPING when you spend over $75 AUD (around $80 NZD) Orders under $75 AUD are a flat rate charge of $10 AUD (around $10.50 NZD).
New Zealand Taxes and Duties
From 1 December 2019, new laws require that all orders shipped to customers in New Zealand are subject to an additional 15% GST. This amount is calculated and added at checkout. New Zealand Customs state that further duties or levies may be payable for orders exceeding $1,000 in value.
Delivery Time
All New Zealand orders are sent Express with DHL and should be received within 1-2 business days*.
Tracking Your Order
Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with DHL.
USA
** Please note - for faster and free shipping, please shop on our USA website here
FREE U.S EXPRESS SHIPPING when you spend over $250 AUD (around $150 USD)
Orders under $250 AUD are a flat rate charge of $15 AUD (around $10 USD)
This is a NO SIGNATURE delivery service.
Delivery Time
All orders to USA are sent Express via DHL and should be received within 2-3 business days*.
Tracking Your Order
Once your order is packed and leaves our warehouse, you will receive an email with a tracking number to track your parcel with DHL.
CANADA
** Please note - for faster and free shipping, please shop on our USA website here
FREE EXPRESS SHIPPING when you spend over $250 AUD (around $215 CAD)
Orders under $250 AUD are a flat rate charge of $15 AUD (around $13 CAD)
This is a NO SIGNATURE delivery service.
Delivery Time
All orders to Canada are sent Express via DHL and should be received within 2-3 business days*.
Tracking Your Order
Once your order is packed and leaves our warehouse, you will receive an email with a tracking number to track your parcel with DHL.
Duties
Please note that our Canadian babes are responsible for import duties and taxes.
ASIA
Applies to Singapore, China, Hong Kong, India, Japan, Malaysia, Saudi Arabia, and South Korea:
FREE EXPRESS SHIPPING when you spend $250 AUD
Orders under $250 AUD are a flat rate charge of $15.00 AUD
Orders are sent Express with DHL and should be received within 2-3 business days*. This is a NO SIGNATURE delivery service.
STANDARD SHIPPING - AusPost International - Free when you spend over $170AUD
Orders under $170 AUD are a flat rate charge of $10.00 AUD
Orders are sent via Australia Post Standard International and should be received within 5-10 business days.* This is a no signature required delivery service.
Duties
Customer is responsible for any import duties or taxes.
UK & EUROPE
** Please note - for faster and free shipping, please shop on our USA website here
Applies to countries Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Serbia, Spain, Sweden, Switzerland, United Kingdom:
$15 AUD EXPRESS SHIPPING on all orders
Orders are sent Express with DHL and should be received within 2-3 business days*. This is a NO SIGNATURE delivery service.
Duties
Customer is responsible for any import duties or taxes.
ALL OTHER COUNTRIES
$40 AUD EXPRESS SHIPPING on all orders
Orders are sent Express with DHL and should be received within 2-6 business days*. This is a NO SIGNATURE delivery service.
STANDARD SHIPPING - AusPost International - Free when you spend over $170AUD
Orders under $170 AUD are a flat rate charge of $10.00 AUD
Orders are sent via Australia Post Standard International and should be received within 5-10 business days.* This is a no signature required delivery service.
Duties
Customer is responsible for any import duties or taxes.
Delivery Time
*These are DHL Express & Australia Post Standard International delivery times for metro/city areas. Delivery may be delayed due to customs clearance or delivery outside metro areas. Estimated delivery time is from date shipped, not necessarily the date of the order. All orders are shipped the same day that are made before 1pm (Brisbane, Australia Time) Monday to Friday. Orders made after 1pm will be shipped the next working day.
Delivery & Order Cost
The delivery cost is a flat rate per order. All charges are in Australian Dollars ($AUD). The currency conversion will provide an estimate to your local currency. The conversion provided estimates the charge in your local currency, however you will be charged in Australian Dollars ($AUD). This is a NO SIGNATURE delivery service.
Order Tracking
We use DHL for all international deliveries, which is an express worldwide service and fully trackable. You will be emailed a tracking number on dispatch.
Customs Charges
The customer will be responsible for any customs or import charges.