SHIPPING INFORMATION
Select your country:
AUSTRALIA
FREE EXPRESS SHIPPING when you spend over $50! Orders under $50 are a flat rate charge of $6.00 for express shipping.
Delivery time
We aim to have all Australian orders shipped the same day if placed before 4pm (AEST). We use Australia Post Express which is next business day delivery within the express post network (Australian capital cities and major metro areas- Perth CBD only). Australia Post do allow for Express parcels to arrive within 1-3 business days in the event there are unforeseeable delays. Regional areas outside the express post network may be 2-5 business days.
Some Gold Coast, Brisbane and Sunshine Coast suburbs are eligible for delivery with Star Track Same Day Courier! Click here for the full list. All orders for these suburbs that are placed before 10am each business day will be sent with Star Track Courier for delivery between 1-6pm the same day. Orders placed after 10am will be processed with Star Track Courier, and collected the following business day for delivery between 1-6pm.
Please note that Star Track Courier can only deliver to physical addresses, orders addressed to PO Boxes or Parcel Lockers will be automatically sent with Australia Post. Express Post is a NO SIGNATURE next business day delivery service.
If you have not received your items within 4 business days of making your order please email us with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.
Christmas and New Year Deliveries
For Australian Orders, order before 3pm AEST Friday 20th December for the LATEST possible chance of delivery before Christmas and New Year!
Tracking your order
Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel.
If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, you will be left a card and your parcel will be taken to your local Australia Post.
If your parcel is with Star Track courier and they are unable to complete the delivery safely, they will re-attempt delivery the following business day. Please contact Princess Polly if you see an attempted delivery scan on your tracking so we can pass on further delivery instructions on your behalf. If Star Track are again unsuccessful, they will return your parcel to Princess Polly and we will re-ship with Australia Post who can card the packaged to your local post office for collection.
NEW ZEALAND
FREE NZ EXPRESS SHIPPING when you spend over $75 AUD (around $80 NZD) Orders under $75 AUD are a flat rate charge of $10 AUD (around $10.50 NZD)
This is a NO SIGNATURE delivery service.
Delivery time
All New Zealand orders are sent Express with DHL and should be received within 1-2 business days*.
Christmas and New Year Deliveries
For international orders, order before 1pm AEST Wednesday 18th December for the LATEST possible chance of delivery before Christmas and New Year!
Tracking your order
Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with DHL.
USA & CANADA
FREE U.S EXPRESS SHIPPING when you spend over $100 AUD (around $70 USD)
Orders under $100 AUD are a flat rate charge of $12 AUD (around $8 USD)
This is a NO SIGNATURE delivery service.
Delivery time
All USA & Canada orders are sent Express with DHL and should be received within 2-3 business days*.
Christmas and New Year Deliveries
For international orders, order before 1pm AEST Wednesday 18th December for the LATEST possible chance of delivery before Christmas and New Year!
Tracking your order
Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with DHL.
ASIA
Applies to countries: China, Hong Kong, India, Japan, Malaysia, Saudi Arabia, Singapore, South Korea
FREE EXPRESS SHIPPING when you spend $75 AUD
Orders under $75 AUD are a flat rate charge of $10.00 AUD
Orders are sent Express with DHL and should be received within 2-3 business days*. This is a NO SIGNATURE delivery service.
The customer will be responsible for any import duties or taxes.
Christmas and New Year Deliveries
For international orders, order before 1pm AEST Wednesday 18th December for the LATEST possible chance of delivery before Christmas and New Year!
UK & EUROPE
Applies to countries:Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Serbia, Spain, Sweden, Switzerland, United Kingdom
$10 AUD EXPRESS SHIPPING on all orders
Orders are sent Express with DHL and should be received within 2-3 business days*. This is a NO SIGNATURE delivery service.
The customer will be responsible for any import duties or taxes.
Christmas and New Year Deliveries
For international orders, order before 1pm AEST Wednesday 18th December for the LATEST possible chance of delivery before Christmas and New Year!
REST OF THE WORLD
$40 AUD EXPRESS SHIPPING on all orders
Orders are sent Express with DHL and should be received within 2-6 business days*. This is a NO SIGNATURE delivery service.
The customer will be responsible for any import duties or taxes.
Christmas and New Year Deliveries
For international orders, order before 1pm AEST Wednesday 18th December for the LATEST possible chance of delivery before Christmas and New Year!
Delivery Time
* These are DHL Express delivery times for metro/city areas. Delivery may be delayed due to customs clearance or delivery outside metro areas. Estimated delivery time is from date shipped, not necessarily the date of the order. All orders are shipped the same day that are made before 1pm (Brisbane, Australia Time) Monday to Friday. Orders made after 1pm will be shipped the next working day.
Christmas and New Year Deliveries
For international orders, order before 1pm AEST Wednesday 18th December for the LATEST possible chance of delivery before Christmas and New Year!
Delivery & Order Cost
The delivery cost is a flat rate per order. All charges are in Australian Dollars ($AUD). The currency conversion will provide an estimate to your local currency. The conversion provided estimates the charge in your local currency, however you will be charged in Australian Dollars ($AUD). This is a NO SIGNATURE delivery service.
Order Tracking
We use DHL for all international deliveries, which is an express worldwide service and fully trackable. You will be emailed a tracking number on dispatch.
Customs Charges
The customer will be responsible for any customs or import charges.