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Thank you for shopping with Princess Polly. We would like you to read our Purchase and Shipping Terms carefully to ensure that you are fully aware of your rights when purchasing products (the Products) from our website.

Your order signifies your agreement to be bound by these Purchase and Shipping Terms, which constitute the agreement between Princess Polly AU, Inc (we, us, our or Princess Polly) and you.


Princess Polly reserves the right to review and cancel orders at any time.

You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Princess Polly is not obliged to re-send the order to the correct address at our own expense.

Any orders will become your property at the time that they are shipped to the address provided to us, provided that we have received full payment for the order.


All prices quoted on the Website or pursuant to your enquiry with us are in AU Dollars (AUD). Costs relating to international orders will be calculated via our integrated currency converter. The actual international currency conversion that you are charged via your bank may vary.

We reserve the right to vary the prices displayed on the Website from time to time and without notice to you.


Princess Polly accepts payment via credit card (Visa/Mastercard) and Paypal globally. Princess Polly accepts payment via AfterPay for AU & NZ based customers & Klarna for AU based customers.

After you make payment for your order, we will email you an invoice, which confirms receipt of your order.


We recognise that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.

We use the highest strength Secure Sockets Layer (SSL) encryption to transmit your personal and credit card details. This means absolute security and privacy. SSL is a sophisticated method of scrambling data as it travels from your computer to our website servers.

We do not store your credit card details at any time so consumer confidence and satisfaction is assured.


By agreeing to these Purchase and Shipping terms, you also consent to receive further electronic communications from us in relation to the Princess Polly business, including information relating to products, competitions, promotions, special offers and any other commercial message. Of course, you may at any time, unsubscribe from receiving electronic commercial messages from us here.


We process purchases on business days, which are Monday to Friday and exclude public holidays.

We will provide you with a tracking number once we have shipped your order to you.


Princess Polly may cancel your order if for any reason we are unable to provide you with the Products subject to your order. We will contact you should this occur.

Failure to provide additional details upon request may result in cancellation and refund of the order.

Princess Polly may cancel your order should there be an indication that the order was placed fraudulently or for resale purposes.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.


Should a Product be missing, damaged or faulty, please contact us at with the order number and product name and we will make the appropriate investigations.


Any return of Products to us by you will be governed in accordance with our Returns Policy.

Items marked as final sale are ineligible for return or exchange.


The goods will be imported on behalf of the customer. The customer authorises Princess Polly to import the goods on their behalf. Further, the customer agrees Princess Polly may delegate the obligation to import the goods on their behalf to a subcontractor (e.g. customs broker). The customer will pay the duties & taxes in addition to the purchase price of goods.