- INFORMATION WE COLLECT
- USE OF INFORMATION
- DATA RETAINMENT
- DATA RIGHTS
- PROVIDING PERSONAL DATA
- EMAIL DATABASE
- TEXT MARKETING & NOTIFICATIONS
Princess Polly recognizes and values the protection of your personal information. We are aware of our obligations under the Privacy Act 1988 (Cth) and recent GDPR and CCPA legislations and we will ensure that we fulfill our obligations under these agreements.
We also recognize that you may have concerns about our collection of your personal information via our website, which is located at www.princesspolly.com (the Website) and how we may use that information.
INFORMATION WE COLLECT
From time to time, we may collect the following information from you:
- Name and Surname
- Email Address
- Date of Birth
- Billing Address
- Shipping Address
- Phone Number
- Purchase Information
- Clothing and Shoe Size
- Conversations with our customer support team
- IP Address
However, under no circumstances will we request or collect any information form you that may disclose your:
- political, religious, or philosophical beliefs or affiliations;
- healthy and sexuality
- racial or ethnic origin; or
- criminal convictions
A note about DDCTs:
This website uses DDCTs operated by third parties, including TikTok, to collect information about how users use your websites; (ii) that information collected via DDCTs is used to provide measurement services and/or to target ads. Users can opt-out of the collection and use of information for ad targeting, which can be found here.
We may also conduct surveys or market research and may seek other information from you on a periodic basis. These surveys will provide us with information that allows improvement in the types and quality of services offered to you, and the manner in which those services are offered to you.
We ask that you be over 16 years of age to shop with us on our website, and we do not knowingly collect personal data from those under 16 years of age.
USE OF INFORMATION
In general, we use information collected from you to better your shopping experience on our Website. In general we use the information above in the following capacities:
- Process payment and refunds
- Ship and deliver your orders
- Send you information regarding our latest services and processes (when opted in)
- Respond to your questions, refund requests, and comments
- Personalize your shopping experience the website
- Analysis to continually improve our website and our services
- Enabling third party partners to perform their assigned tasks, whether it is technical, logistical, or other business functions
We will not use or disclose (or permit the use or disclosure of) personal information that could be used to identify an individual member in any circumstances except:
- to ensure the proper functioning of our business and the Website
- to communicate promotional offers and special events to you;
- where the law requires us, or authorizes us to do so; or
- where you have given express consent to us for a prescribed purpose
We will not sell, distribute, rent, licence, disclose, share or pass your personal information onto any third parties, other than those who are contracted to us to keep the information confidential whether subject to a statute or a scheme which imposes similar restrictions to the National Privacy Principles contained in the Privacy Act 1988 (Cth) regarding the handling of personal information.
We will take all reasonable steps to ensure that all information collected from you is accurate, up to date, complete and stored in a secure environment and accessed only by our authorised personnel.
Please note that no information transmitted over the Internet can be guaranteed to be 100% secure. However, we will endeavor to protect your personal information as best as possible but we cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk.
In general, we store your data for as long as it remains relevant to the purposes that it was collected for. If the data becomes no longer relevant we will either delete it or anonymize it.
Most commercial websites use ‘cookies’, which are pieces of information that websites send to the browser and stored in the computer hard-drive. Cookies make using the Website easier by storing information about your preferences on the Website. This allows the Website to be tailored to you for your return visits. Cookies do not identify you personally.
If you would prefer not to allow cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the cookie function in your web browser, you may impede your ability to use parts of the Website.
You have the right to access and change information you provided. You may:
- Access all data that we have gathered on your profile
- Learn what third parties we have shared your data with
- Request an edit of any and all data that we have stored
- Request the deletion of any and all data that we stored
If you wish to exercise any of these rights above, please contact our Privacy Officer at firstname.lastname@example.org or using the Contact Us link on our website.
PROVIDING PERSONAL DATA
We may from time to time run competitions or offer additional benefits to you and we may ask you to provide us with your personal details for these purposes. Providing us with this information is absolutely optional to you. However, if you do not provide your personal information to us we may not be able to contact you or give you access to the additional benefits.
You may opt-out of these additional communications at any time and can do so by emailing us.
To unsubscribe from our email database, please reach out to email@example.com with “UNSUBSCRIBE” typed into the subject line of the email.
TEXT MARKETING & NOTIFICATIONS
By subscribing to text marketing notifications you agree to receive recurring automated marketing messages and shopping cart reminder messages at the phone number provided. Consent is not a condition of purchases. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply. More info view ToS. We determine cart abandoned by using a cookie and check whether the existing user has already opted in for text marketing.
If you do not wish to be part of our service you can unsubscribe at any time by testing STOP, CANCEL, QUIT, END, or UNSUBSCRIBE to any mobile message received from us. You may get another text message confirming your unsubscribing from our service. You also agree that by sending an email, calling in, or sending any other means of opt out unsubscribe request or using words different than the ones presented above will not be reasonable means to unsubscribe you.
When you opt in for our service you may expect to get occasional texts concerning latest Text Alerts, Surveys, Welcome messages, Customer win-backs, Text Campaigns, Giveaways, Flash Sales, Upsells.
If your device does not support MMS we will deliver a SMS instead and strip the image. The opt out will also be delivered as a standard text message (SMS)
Carriers (AT&T, T-mobile, Verizon, T-Mobile, Sprint, Rogers, MetroPCS, etc) are not responsible or liable for undelivered or delayed messages.