The outbreak of COVID-19 has altered our daily lives in unprecedented ways.
We are doing everything we can to preserve the health and safety of our beloved customers and our dedicated staff.
In addition to creating work-from-home environments for our employees in our Australian and US office,
we have implemented elevated health standards at our shipping facilities.
To ensure we are available to our customers, our Customer Service & Social Media team is online as normal (remote of course!) to answer your requests.
We are continuing to ship all orders and process returns without delay; however, you may experience shipping delays with Australia Post.
Our returns window is set to 30 days, but please let us know if you require additional time due to COVID-19 constraints.
If you have shipped your return to our US or NZ warehouse, please allow 6 business days after we receive your original items before reaching out to our team.